All merchandise must be returned in original purchase condition, with all manuals, accessories and a copy of the online sales receipt and credit card receipt within 30 days of purchase. Returned orders with items missing will either be refused or the missing item amount deducted from the credit. Shipping charges are non refundable and all returns are subject to a 15% restocking fee.

Phone customers must first Submit an RMA (Return Merchandise Authorization request using the form at this link. Online Customers must log in to the Customer Lobby, view their order history and click the order that applies for the RMA. You will see the Request RMA link at the top of the order details page.

You must wait for the RMA response from Customer Service which will be sent in 1-2 business days. Further instructions will be included at that time to expedite the return/exchange.

Please pack returns carefully (using the packaging it came with) and use a traceable method of shipment (UPS Ground is probably the most inexpensive). Once we get back the item(s) we'll credit your account .

Send All Returns To:
CustomStreetDesigns.com
Attention: Returns
10501 NW 50th St., Suite 103
Sunrise, FL 33351

Please be sure to include a copy of your packing slip or original order confirmation, and a copy of your credit card receipt.

From Our Warehouse
Products listed in our catalog are immediately available for shipping. We can have your product(s) shipped to you in five to seven business days. Sometimes it can be quicker, but use the 5-7 number as an "average".

In the 48 contiguous states of the USA the shipping charge is just $8.00 for most items! (unless specified on larger sized items)

About International Shipments...
We accept International orders. We have two forms of payment for International Orders. Option one: we accept PayPal. If you do not have a PayPal account, you may visit them at www.PayPal.com. Please Email us with an address, the products you wish to order and your PayPal information so we may calculate your purchase amount and exact shipping costs. Option two: You may also wire transfer funds directly to our bank. For our wire transfer information please Email us. Our International customers may be subject to import tariffs which are levied when your package reaches your country. Any additional charges that may be applied to your shipment must be paid by the customer. We have no control over these charges and cannot predict what those charges may be. As a customer of CustomStreetDesigns.com, you are considered the importer of record and you must comply with all laws and regulations of the United States and the country in which you are receiving your merchandise. Please note, international shipment are subject to inspection by customs authorities. In addition, CustomStreetDesigns.com may be required to supply to customs agents information regarding your merchandise. This is often required in order to facilitate clearance by customs and to comply with local laws. If you have any questions regarding this, please contact your local customs office for further information.

International Shipping
If you live in a foreign country, we'll check all of the specifics of your order and then contact you about the details. There are customs rules about shipping certain items and other regulations which are specific depending on country. We also need to find out from you as to which is the best shipping method for your country.

Returned Checks will be subject to a $30.00 charge or the highest amount permitted by law. A courtesy call will be made to the Customer after the first NSF return. Three attempts at depositing the check will be made before the check is returned to the Customer.

Post-dated Checks are not accepted.